DATE: Wednesday, 25 August 2010

It doesn’t matter what it’s called – business development, client care, or account management – you’ve heard about it. And it is absolutely vital to the success of any firm.

But just what is it?

Don’t miss this session – all will be revealed. 

• Client relationship management defined.
• What would the perfect client relationship management program look like?
• What are the good partners and BDs doing that makes them so good at building and maintaining strong client relationships?
• Where do partners need help on this front?
• How can marketers support partners on the client relationship management front?
• How do I apply the principles of working with my partners as clients of my services?

 

About the speaker

 

Wayne Stewart, National Manager, Business Development, Corrs Chambers Westgarth

 

Wayne has more than 15 years experience in sales and marketing, with 12 years specialising in professional services.
As the National Manager – Business Development at Corrs, Wayne is responsible for directing the firm’s revenue, client and marketshare strategies.

Prior to joining Corrs Wayne spent a number of years having worked with, or consulting to, many of Australia’s leading organisations on sales, business development and client relationship management.

 

Date:  25 August 2010

Time:  8.00am - 9.30am

Venue:  Allens Arthur Robinson, Level 27, 530 Collins Street, Melbourne

Cost:  APSMA Members $110 | Non Members $160

To register:  If you would like to attend this session, please email us at info@apsma.com.au or call 02 9411 2599

 

About Next Step

 

This event is part of the 2010 Next Step program which is a six session program tailored to those who are either new to professional services marketing or who have decided to build a career in this area.  Future sessions include:

 

29 September: Mystery topic

 

Click here to view the entire program. 

 

APSMA thanks Allens Arthur Robinson for kindly hosting the 2010 Next Step program